My First Retraction and an Apology

I've never had to do this before, so sorry if this comes out a little uhm….awkward. 

Many of you are aware that I'm a (former) Bluehost customer and a member of their affiliate program. Due to recent events, I feel the need to retract the glowing praise I've written about Bluehost and issue this formal apology.

I've been a happy Bluehost customer for four years, had no previous complaints of incidents with them, and was so happy with their service I joined their affiliate program at the first of the year. Things were going well and I've made decent money recommending their services to my readers and coaching clients. I even mentioned Bluehost as my provider of choice in my Blog Yourself Rich workbook!

About a month ago I started having trouble with my hosting service. My server was down intermittently, my page views and on site time tanked, and many of you wrote and tweeted that you were having a difficult time accessing the blog and the free resources. For someone who earns their living online, this is the worst possible news.

I called and asked what was going on and they said my site kept getting so much traffic I needed my own dedicated server. I upgraded, they took my site down in the middle of the day, and twelve hours later I had my own server and my website was back up and running. Things were running much better until my site went out again two weeks later. Fed up, I decided to quietly move hosting providers. I felt sketchy recommending a product I was no longer using, but if other people were happy I thought maybe there was no harm done.

The tip of the iceberg, however, was when I got a handful of emails from disgruntled readers who used my link to buy hosting from Bluehost and ended up having the same issues.

To those of you who valued my recommendation enough to take it and were disappointed, I'm truly sorry. Reader trust means everything to me and I take my affiliate partnerships very seriously (it's why I don't recommend credit cards or products I don't use!).

Please accept my sincerest apologies and know that I'm no longer with Bluehost and no longer recommending them as of today.

Next Steps

  • For those of you who would still like to get started with your own money making blog (or move your hosting if you are dissatisfied with your current provider), I do recommend Big Scoots or WPEngine. They're more expensive providers, but I truly believe you get what you pay for. BigScoots saved my butt by migrating my site for me and getting in back online in less than two hours. Highly recommend.
  • For those who would still like a more economical hosting provider, I've heard decent things about HostGator, (I use them for my smaller, less trafficked sites) and their prices are comparable to BlueHost. I've since updated my tutorial post for getting started with HostGator for those of you who would like to switch.
  • Bluehost is still mentioned in the workbook, but will be edited out when Version 2 gets released in early 2017.
  • If you have any questions, don't hesitate to use the contact me form or shoot me an email.

Again, I apologize for any inconvenience.

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  • J. Money
    September 30, 2016 at 3:12 pm

    YOU’VE. GOT. BALLS.

    Love this!

  • Dia
    September 28, 2016 at 10:32 am

    Sorry for all the headaches. You don’t need to apologize Lauren, you made the recommendation when it was working great for you, sometimes stuff changes. I use site ground and for the most part have had a great experience. I hope it’s smooth sailing from here on out.

  • Laura
    September 27, 2016 at 10:32 am

    I recently had a ton of downtime over the course for 4 days with my website, hosted by BlueHost. I am strongly considering leaving them as well. I know ANY hosting service can experience problems but they were less than helpful when I contacted them about the issue – only telling me they were aware of the issue and working on it. For several days.

  • Nadya from livingoffcloud.com
    September 26, 2016 at 8:42 pm

    From my experience, I can say that HostGator is no better than BlueHost. Same crappy support, same issues with shared hosting. And their cPanel UI looks outdated and not streamlined comparing to BlueHost’s one.
    (I’m using both at the moment)

  • The Charming Farmer
    September 26, 2016 at 4:14 pm

    I’ve also made the switch to another hosting company from Bluehost after multiple issues including the crappy level of tech and customer support. Thank you for the honesty and recommendations!

  • TJ
    September 26, 2016 at 3:40 pm

    It’s so refreshing to see someone who is not tempted by the most possible dollar signs possible in regards to something like hosting recommendations!

    To me SiteGround seems like the ideal choice for a new blogger. It seems like they have some pretty robust dedicated server packages, but they also have the $3.95/mo for the first year which is just fine for my measly 30-60 daily page views.

  • Kyle Bumpus
    September 26, 2016 at 3:37 pm

    To be fair, it’s much more likely the problem is WordPress than your host! But for WordPress sites with a medium amount of traffic (up to about 200k visits per month), WPEngine is probably your best bet.

    • Grayson @ Debt Roundup
      October 12, 2016 at 1:04 pm

      I’ve worked on L Bee’s site before and it’s Bluehost. Trust me when I say I have 12 years of experience working with them (and other EIG brands) and they have a lot of issues. Their PHP version is behind, SQL behind, along with other mismanaged software versions. I move people from Bluehost almost every day due to their lack of competence and issues.

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